your personal custom cake shop
Professional photos courtesy  of J. Marie Photography

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Frequently Asked Questions 

  • How far in advance do I need to place my order? Can I walk in and buy cupcakes?

Yes! We offer over 24 different varieties of cupcakes to chose from daily. Just walk in and pick out your own personal assortment and take advantage of our 4 FOR $10 WALK-IN SPECIAL.  

  • Can I get custom cupcakes?

Yes! Our staff will work with you to customize your cupcakes to suit any occasion. Prices for custom cupcakes start at $3 each.

  • Do I need an appointment to place my order? 

​No. Just give us a call or stop by during business hours. Only wedding cake orders require an appointment for a consultation.

  • How far in advance do I need to place my order?

Because we are a custom, bake-to-order cake shop we ask for at least one weeks notice for all orders. Some times we can accommodate with less notice but we cannot guarantee it. For wedding cakes we ask for at least a months notice. 

  • Do you offer sugar-free, gluten-free or vegan options?

Unfortunately no, we do not. Accommodating dietary restrictions requires not only specific and specialized ingredients, but also perfected recipes and in some cases completely separate equipment. We at The Cake Lady Cafe chosen to focus strictly on the products we have perfected over the past 20 years. We have developed our niche as a traditional American-buttercream cake shop, specializing in custom, hand-drawn cakes and a vast array of cupcakes completely centered around our cake and Charlene's very own buttercream recipe which are not sugar-free, egg-free, dairy-free, or gluten-free. If you are looking for a cake that accommodates your dietary needs we recommend searching for a bakery that specializes in such goods. 

  • I tried your green cake at On The Waterfront Restaurant and loved it! Can I order that same cake?

Yes, absolutely! Our Pistachio Almond Cream cake and cupcakes are by far our most popular sellers. You can order this cake for any occasion or stop in and pick up a Signature 8 inch version. This cake also comes in cupcake form and since it's our most popular flavor we try to always have it in stock. In fact, you can order any cake of ours that you may have tried at one of the local restaurants we supply.

  • Do you have cakes available for those who didn't give a week's notice?

Yes. We try to always have our Signature Cakes available for those last-minute orders (less than one week). Our Signature Cakes are 8 inch, single layer, filled cakes. They come in three flavors: Vanilla cake with vanilla buttercream filling and frosting; Chocolate cake with chocolate buttercream filling and frosting; and Pistachio cake with Bavarian cream filling and green almond buttercream frosting. These cakes are $30 each, serves 8-10 and can be customized.

We also carry a variety of pre-decorated 6 inch ($15; serves 4) and 8 inch ($30; serves 8-10) cakes in our case, ready-to-go for walk-in purchase. These cakes are available on a first-come, first-serve basis and cannot be reserved. Flavors vary daily. Writing can be added at time of purchase.

  • Can I email you my order or pictures?

​​​No. We do not use email. To place an order you can call or come in to the shop. If you have pictures please bring a hard copy of them to the shop. We do not work off of images from phones, tablets, etc. We also do not give quotes or take orders via social media.

  • Do you offer delivery?

Because we are a small business we do not have the man power to accommodate deliveries. We do, however, deliver wedding orders to the immediate area. We also deliver to The Coast Guard Academy Wednesdays after closing. There is a $10 delivery fee. Deliveries must be given one weeks notice and must be paid in full prior to delivery. We do not offer COD.

  • ​Do you offer shipping?

​No. We do not ship any of our products.

  • Do you offer discounts?

We pride ourselves on being affordable. Our prices are always as low as possible. We do offer walk-in specials: 4 cupcakes for $10; 6 for $15; a dozen for $25, and $2 each after that.

  • I'm thinking about The Cake Lady for my wedding, where do I start?

You are always welcome to call or stop in with any questions. The cupcakes we offer are made from the same batters, fillings and frostings as your wedding cake would be, so they are the best way to sample flavor combinations. Once you have decided to use us for your wedding, we will set you up with a consultation. Consultations are offered Tuesdays thru Thursdays from 9am-4:30pm. Because Fridays and Saturdays are our busiest days we cannot schedule any appointments. At your consultation the cake lady will sit down and discuss all the details of your order including size, price, design, etc. Come prepared with pictures of cakes you make like and color samples (takes a lot of the guess work out) *NOTE: ALL WEDDING ORDERS MUST BE PAID IN FULL ONE WEEK PRIOR TO WEDDING DATE 

  • How do I book a class or party?

For our open events you must prepay and register by stopping in (this is because we do not accept cards and the honor system has not worked out well in the past). We cannot hold spots without prepayment to make it fair to all customers.

For information about private classes and parties please click on the link above. If you have further questions please message us via Facebook or call the shop to speak with our events coordinator, Tiffany. We have the best prices around for private events. We are also extremely flexible and accommodating. If you are ready to book call immediately to make sure the Sunday or Monday you want is available. Then stop by the shop to put a deposit down on the event to hold your date and time. Choose cupcakes or cake as well as your flavor and theme. It's that simple.